MANAGER, RETAIL AND CONCESSIONS (JOB GRADE S7)REF: M&BD/MRC/ FEBRUARY 2025
a) Job Purpose
The job holder will be responsible for managing and maximizing the revenue generated from commercial activities within airports, overseeing retail operations, concessions, and commercial spaces to enhance the overall passenger experience and optimize revenue streams that will ensure the Authority meets its commercial revenue targets.
b) Key Duties and Responsibilities
i. Developing and implementing Airports’ commercial retail business plans to achieve set objectives;
ii. Researching, developing and implementing an optimal retail and concession plan that achieves revenue and customer objectives;
iii. Researching and analyzing airport clientele preferences in retail to ensure that all customer requirements are catered for in the retail plan;
iv. Developing and implementing an airside and landside retail mix and ensure a retail portfolio that meets customer needs;
v. Implementing and monitoring revenue performance of concessions;
vi. Updating and reviewing the KAA concession order;
vii. Researching and benchmarking in all aspects KAA commercial revenue plan with other international airports;
viii. Maintaining a retail directory to ensure that all licenses are upto date;
ix. Developing and monitoring service level agreements with retailers and concessionaires to ensure service delivery in line with set standards; and
x. Providing leadership to the Marketing and Business Development team working in commercial retail and concessions.
c) Key Qualifications and Experience
i. Bachelor’s degree in Business Administration, Marketing, Economics or a related field from a recognized institution of higher learning
ii. Master’s degree is desirable
iii. Minimum period of eight (8) years relevant work experience, three (3) of which must be in a supervisory position
iv. Relevant Diploma & Professional qualification in Marketing and a Member of the Chartered Institute of Marketing (CIM), Marketing Society of Kenya (MSK), Member of the Institute of Customer Experience (ICX) Kenya and Public Relations Society of Kenya (PRSK) or equivalent
v. Professional qualification in marketing
vi. Management course lasting not less than four (4) weeks
vii. Proficiency in computer applications
d) Skills and Competencies
Teamwork, good communication, interpersonal, supervisory and analytical skills
Terms and Conditions of Service
Permanent and pensionable terms as per the provisions of the Authority’s Human Resource Policy and Procedures Manual.
Documents to be submitted by the Applicants
Application letter should be accompanied by a detailed Curriculum Vitae (CV), a daytime phone contact, email address, email and telephone contacts of three (3) referees, copies of academic and relevant professional certificates and a copy of the National Identity Card.
Kindly note that prospective applicants can only apply for a single position which they consider themselves most suitable. Multiple applications for different positions will not be considered.
Application Criteria
The full details of the advertisement can be accessed on KAA Website https://www.kaa.go.ke under Careers Section for detailed job descriptions, requirements for appointment and instructions on how to apply.
Only shortlisted candidates will be required to submit the following clearance certificates as per the requirements of Chapter Six of the Constitution of Kenya 2010:
(i) Police Clearance Certificate from the Directorate of Criminal Investigations
(ii) Clearance Certificate from Higher Education Loans Board (HELB)
(iii) Tax Compliance Certificate from Kenya Revenue Authority (KRA)
(iv) Clearance from the Ethics & Anti-corruption Authority (EACC)
(v) Report from an approved Credit Reference Bureau (CRB)
The clearance certificates should be valid and current. The self-declaration Form from EACC should indicate the respective position that is being applied for. Only shortlisted and successful candidates shall be contacted. Shortlisted candidates shall be required to provide original National Identity Card, Academic and Professional Certificates during the interview.
Submission of Applications
Interested and qualified persons are requested to make their applications via electronic mail [email protected] or in hard copy quoting the Job Reference on the Email title line or on the envelope to:
Managing Director / CEO
Kenya Airports Authority
KAA Head Office, Airport North Road
P. O Box 19001-00501, Nairobi Kenya.
To be considered, your application must be received not later than Monday, 10th March 2025 at 5.00pm East African Time addressed to the contact provided above. KAA is an Equal Opportunity Employer. Women, Persons with Disabilities, Minority & Marginalized Groups are encouraged to apply. Canvasing in any form or failure to attach any of the stipulated documents shall lead to automatic disqualification.