ANONYMOUS REPORT

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SUGGESTIONS & COMMENTS

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USEFUL EMAILS

Corporate Related Matters: info@kaa.go.ke
Security Passes: visitor.jkia@kaa.go.ke
Customer Service Related Concerns:  talk2us@kaa.go.ke
Procurement: Procurement@kaa.go.ke
KAA Training School: Training@kaa.co.ke
Anonymous Reporting: corruption.watch@kaa.go.ke

KAA CONTACTS

Our Customer Services team is always happy to help you.

Headquarters(JKIA)
Moi International Airport
Kisumu International Airport
Eldoret International Airport
Wilson Airport
Lokichogio Airport
Malindi Airport
Ukunda Airport
Malindi Airstrip
Wajir Aiport

FREQUENTLY ASKED QUESTIONS (FAQs)

Do you have restaurants or eateries at the airport?
Do you have internet connection?
How do I transfer between terminals?
I have metal implants. Do I need to make any special arrangements to go through security?
I have restricted mobility (persons living with disability). How do I arrange assistance?
I lost something. Where is the lost and found at the Airport?
My luggage did not arrive with my flight. What do I do?
What are the luggage restrictions when flying through the airport?
If I have done online check in, how do I check in my bags?
Where can I smoke?
Is there a place where I my child can play as we wait to board the next flight?
Are there any Foreign exchange bureaus at the arrivals and departure areas?
Is there public transport from the airport to the City?
Can I get a tax refund at the airport on departure?
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