MANAGER, ICT SERVICE MANAGEMENT (JOB GRADE S7)REF: ICT/MSM/ FEBRUARY 2025
a) Job Purpose
The job holder will be responsible for the design, development and implementation of an organization-wide ICT service management to ensure availability of efficient ICT systems in compliance with applicable policies, standards and best practices.
b) Key Duties and Responsibilities
i. Managing the performance of the ICT Service, ensuring that all user systems are available and data integrity is maintained at all times;
ii. Developing ICT services management policies, procedures and standards and ensuring that they are fully implemented;
iii. Ensuring that systems are comprehensively supported as per service level agreements with users;
iv. Ensuring provision of timely and accessible responsive service desk that supports the ICT users;
v. Maintaining an up-to-date inventory for the entire Authority’s ICT asset portfolio for effective planning;
vi. Reviewing and recommending on infrastructure and systems upgrades in line with changing business and technology needs; and
vii. Undertaking research in conjunction with other ICT and business functions to evaluate new products to ensure the Authority continues to take leverage of technology developments in the Industry.
c) Key Qualifications and Experience
i. Bachelor’s degree in Computer Science, Information Systems and Technology, Software Engineering, Information Security, Business Administration (IT option) from a recognized institution of higher learning
ii. Master’s degree is desirable
iii. A minimum period of eight (8) years relevant work experience, three (3) of which must be in a supervisory position
iv. IT Management Certification (ITIL, ITSM etc.) from a recognized body
v. ICT Professional qualification e.g. CISCO, SAP, ORACLE, HP, IBM, Checkpoint Security, ITIL, SSQL or MSCE
vi. Membership to a related professional body and in good standing
vii. Management course lasting not less than four (4) weeks
viii. Proficiency in Computer application
d) Skills and Competencies
Teamwork, good communication, interpersonal, supervisory and analytical skills
Terms and Conditions of Service
Permanent and pensionable terms as per the provisions of the Authority’s Human Resource Policy and Procedures Manual.
Documents to be submitted by the Applicants
Application letter should be accompanied by a detailed Curriculum Vitae (CV), a daytime phone contact, email address, email and telephone contacts of three (3) referees, copies of academic and relevant professional certificates and a copy of the National Identity Card.
Kindly note that prospective applicants can only apply for a single position which they consider themselves most suitable. Multiple applications for different positions will not be considered.
Application Criteria
The full details of the advertisement can be accessed on KAA Website https://www.kaa.go.ke under Careers Section for detailed job descriptions, requirements for appointment and instructions on how to apply.
Only shortlisted candidates will be required to submit the following clearance certificates as per the requirements of Chapter Six of the Constitution of Kenya 2010:
(i) Police Clearance Certificate from the Directorate of Criminal Investigations
(ii) Clearance Certificate from Higher Education Loans Board (HELB)
(iii) Tax Compliance Certificate from Kenya Revenue Authority (KRA)
(iv) Clearance from the Ethics & Anti-corruption Authority (EACC)
(v) Report from an approved Credit Reference Bureau (CRB)
The clearance certificates should be valid and current. The self-declaration Form from EACC should indicate the respective position that is being applied for. Only shortlisted and successful candidates shall be contacted. Shortlisted candidates shall be required to provide original National Identity Card, Academic and Professional Certificates during the interview.
Submission of Applications
Interested and qualified persons are requested to make their applications via electronic mail [email protected] or in hard copy quoting the Job Reference on the Email title line or on the envelope to:
Managing Director / CEO
Kenya Airports Authority
KAA Head Office, Airport North Road
P. O Box 19001-00501, Nairobi Kenya.
To be considered, your application must be received not later than Monday, 10th March 2025 at 5.00pm East African Time addressed to the contact provided above. KAA is an Equal Opportunity Employer. Women, Persons with Disabilities, Minority & Marginalized Groups are encouraged to apply. Canvasing in any form or failure to attach any of the stipulated documents shall lead to automatic disqualification.