Kenya Airways starts non-stop daily flight to New York

Kenya Airways has marked a great milestone with the launch of a non-stop flight from Nairobi to New York. The national carrier starts selling today tickets for the inaugural flight which is scheduled for October 28th this year.

Kenya Airways becomes the first airline to offer a non-stop flight between East Africa and the United States of America.

The airline already serves Africa, Europe, Middle-East, Indian sub-continent and Asia.

The opening of the US destination completes an essential piece for Kenya Airways’ network, cementing its position as one of the leading African carriers.

“This is an exciting moment for us. It fits within our strategy to attract corporate and high-end tourism traffic from the world to Kenya and Africa. We are honored to contribute to the economic growth of Kenya and East Africa.” said Kenya Airways Group Managing Director and CEO Sebastian Mikosz.

With over 40 American multinationals located in Nairobi and many more across Africa, the launch of daily flights is expected to further spur trade between America and Africa.

Kenya Airways will offer its customers a unique travel experience between two great gateways. It will be the fastest connection from East Africa to New York, with a 15 hours duration eastbound and 14 hours westbound.

The ultra-long-haul flight, unique to Kenya Airways network, will require 4 Pilots and 12 Flight attendants as well as 85 tons of fuel each way, making it an exceptional operation.

The airline will operate its state of the art Boeing 787 Dreamliner with a capacity of 234 passengers.

The flight will depart every day from Jomo Kenyatta International Airport hub in Nairobi at 23:25 arriving at JFK airport in New York at 06:25 the following day.

From New York it will depart at 12:25 landing at JKIA at 10:55 the following day. Its duration will be 15 hours eastbound and 14 hours westbound.

This convenient schedule will allow connections to and from over 40 African destinations through Kenya Airways hub in Nairobi.

KAA Participates The 17th Annual Lamu Cultural Festival

Kenya Airports Authority is for the 11th year running sponsoring the annual Lamu Cultural Festival.

The event, which is running from the 16th to the 19th of November, seeks to celebrate the unique heritage of the Lamu archipelago. The annual festival offers a fascinating insight into life on the island.

KAA Airport Manager Lamu Dominic Ngigi presents a sponsorship Cheque of Ksh500,000.00 to the Deputy Gov. H.E. Abdulhakim Mbwana towards this years annual cultural festival on 17th November 2017 afternoon. Behind them is Customer Service Manager Selina Gor and County secretary Ms Joyce Murimi.

This year, KAA has sponsored the Mashua race at a tune of KShs. 500,000. Scheduled flights landing at Manda Airstrip in the island are in full capacity as visitors throng the region for the festival. The airport manager, Mr. Dominic Ngigi noted that the airstrip records over 400 passengers daily with efforts in place to increase it’s capacity.

“We have recently extended our runway from 1 to 2 Kilometers to allow larger aircraft to land at the island and in turn boost tourism in the region.” Said Mr. Ngigi.

Apart from the Lamu Cultural Festival, KAA has also in past supported the island’s Maulidi Festival, a celebration of both the past and the future, and the beliefs and traditions that are the heart and soul of the community.

In a bid to give back to the island’s community, the authority through its CSR program, has also supported the Lamu county government in a lighting project that saw 100 street lights put up at the island’s seafront.

Lamu Cultural Festival is a vibrant display of island life in East Africa’s oldest town.

The coastal settlement is listed by UNESCO as a prestigious World Heritage site and is one of the original Swahili settlements along coastal East Africa with a unique heritage dating back over 700 years.

Light Plane Crashes After Take-off from Wilson Airport

Kenya Airports Authority confirms that a light Aircraft registered as 5Y-PEB operated by Ribways crash-landed off Wilson Airport, between the Southern Bypass and Kibera.

The aircraft took off from Wilson Airport at 1344HRS headed for Baringo, but crash landed 3 minutes after take-off.

Emergency services including fire trucks from Wilson Airport responded immediately and all five passengers on-board including the pilot were evacuated and taken to hospital.

The Aircraft Accident Investigations Department ,under the Ministry of Transport, Infrastructure, Housing and Urban Development, is carrying out investigations to establish the cause of the accident.

Tourism Cabinet Secretary Launches First Tourist Information Centre

Cabinet Secretary Najib Balala today launched a Tourist Information Centre (TIC) at the Jomo Kenyatta International Airport (JKIA), Nairobi.

The event was held in partnership with the Kenya Tourism Board (KTB), national carrier Kenya Airways (KQ) – and culminated in the signing of an MoU between the two parties – seeks to make information on Kenyan tourism more accessible to tourists coming into the country and grow the visibility of Kenya as a destination in domestic, regional and international source markets.

CS Balala stated: “While the past decade has seen a revolution in access to information through the Internet, through multiple TV travel channels, travel sections in newspapers, or via phones and other mobile devices, Tourist Information Centres are still integral to the access of necessary information by inbound tourists. The Tourist Information Centre serves as useful platforms for local business promotion, which encourage longer stays and greater spend by tourists coming to Kenya.”

Discussions around the establishment of the TICs at JKIA began last year between the Kenya Tourism Board (KTB) and Kenya Airports Authority (KAA) – under the Northern Corridor Integration Projects (NCIPS). During the 8th Summit of the NCIP held in Nairobi in December 2014, it was directed that Tourism Boards in the Partner States establish tourism desks at strategic locations at entry points for the purpose of providing visitor information and enhance visitor experience right from the point of entry.

The CS appreciated the efforts that have gone into the realization of the Tourist Information Centre. He acknowledged the strong partnership between the Kenya Tourist Board and the Kenya Airports Authority.

KAA Undertakes a Capacity Development Training on Effective Complaints Handling

A complaint can be defined as an expression of dissatisfaction. Since the beginning of time, human beings have always expressed discontent, displeasure or disapproval regarding various issues. Over time, businesses, organizations and even governments have embraced this inevitable phenomenon and have tried to come up with ways to address complaints. As fate would have it, though the perfect scenario would be a complete lack of complaints, the idea may seem too implausible and impossible to achieve.

Kenya Airports Authority undertook a Capacity Development Training on Effective Complaints Handling on Tuesday 28th March, 2017. The training, which brought together various Complaints Handling Champions from across all stations, was conducted by officials from the Commission on Administrative Justice (CAJ), popularly known as the “Office of The Ombudsman”. The training focused on critical tenets of complaints management, root-cause analysis, and benefits of complaints in shaping an organization’s policies and highlighting threats, and opportunities for improvement.

Speaking when he officially opened the training session, KAA’s Managing Director Mr. Jonny Andersen emphasized that if KAA is to thrive in business, then customer satisfaction has to be in focus. He reiterated the importance of maintaining high professional standards when dealing with customers whilst observing the laid out procedures. The Managing Director was accompanied by the General Manager Marketing & Business Development Mr. Jimmy Kibati.

FAA Announces Aviation Safety Rating for Kenya

WASHINGTON – The U.S. Department of Transportation’s Federal Aviation Administration (FAA) today announced that Kenya complies with international safety standards and has been granted a Category 1 rating under the agency’s International Aviation Safety Assessment (IASA) program.

A Category 1 rating means Kenya’s civil aviation authority meets International Civil Aviation Organization (ICAO) standards. With the Category 1 rating, Kenyan air carriers that are able to secure the requisite FAA and DOT authority can establish service to the United States and carry the code of U.S. carriers.

The FAA had not previously assessed Kenya’s civil aviation authority for compliance with ICAO standards. The Category 1 status announced today is based on a February, 2017 FAA assessment of the safety oversight provided by Kenya’s Directorate General of Civil Aviation.

As part of the FAA’s IASA program, the agency assesses the civil aviation authorities of all countries with air carriers that have applied to fly to the United States, currently conduct operations to the United States, or participate in code sharing arrangements with U.S. partner airlines, and makes that information available to the public. The assessments determine whether or not foreign civil aviation authorities are meeting ICAO safety standards, not FAA regulations.

In order to maintain a Category 1 rating, a country must adhere to the safety standards of ICAO, the United Nations’ technical agency for aviation that establishes international standards and recommended practices for aircraft operations and maintenance. IASA information is posted at www.faa.gov/about/initiatives/iasa/.

Statement by the Federal Aviation Administration (FAA)

Official Statement on UBER Operations at Jomo Kenyatta International Airport

Kenya Airports Authority (KAA) has received concerns raised by the Public about alleged harassment of Uber drivers at Jomo Kenyatta International Airport.

We wish to reiterate that KAA does not in any way condone any form of harassment of our esteemed customers, clients, users and/or stakeholders at any of our airports and neither does the Authority nor our staff dictate the choice of transport for airport users.

We however encourage our customers and airport users to use the officially registered Airport Taxis (Yellow Airport Taxis) that can be found at various designated waiting and pick-up points within the airport.

Meanwhile, KAA is in discussions with other non airport registered taxi service providers to establish a commercial arrangement that is similar to the existing arrangement with the registered providers to officially allocate them space to wait and pick up their customers at our airports.

This will be announced to the travelling public in due course.

Expansion of Malindi Airport Currently Underway

Kenya Airports Authority would like to announce that Phase 1 of Land acquisition for the expansion of Malindi Airport is now in its final stages. This phase entailed the acquisition of 25 hectares. We have completed the transfer of funds to National Land Commission who will undertake and facilitate the land compensation.

Malindi Airport currently occupies 100.6 Hectares and needs a minimum of 259 hectares to extend the runway and ensure security and safety of the Airport. Phase 2 will acquire additional land for the extension of main runway 17/35 from the current 1.4 Km to 2.5km. This will allow direct flights from Europe.

Kenya Airports Authority has procured a surveyor who is on the ground to carry out sensitization and determine how it will affect the demography of the area.This is part of Phase 2 of Malindi Airport expansion which entails the acquisition of approximately 130 hectares. We have also been in successful consultations with Kenya Rural Roads Authority (KERRA) on the diversion of the Malindi – Salagate Rd, to allow for the extension of the runway.

The ongoing works at Malindi Airport which include the extension of the Apron, the upgrade of the security perimeter fence and the expansion of the car park to accommodate 51 more vehicle is 70% complete. Full completion is scheduled for end of January 2017.

Our Service Delivery Charter, A Crucial Blueprint and Commitment To Serve Our Customers!

Kenya Airports Authority under its Act, Caps 395 of the Laws of Kenya is mandated to provide efficient and effective airport facilities and services in a sustainable environment. We look forward to offering the best of airport services and facilities in all our airports as prescribed in our Service Delivery Charter.

Our Service Delivery Charter is a crucial blueprint that informs our commitment to operate and offer globally competitive facilities and services at maximum efficiency. We hereby undertake to inform you, our esteemed customer, on the existence of a complaint handling system set to facilitate proper service delivery at all our airports.

To help us improve on our services, you can lodge a complaint or give us a compliment through the following ways:

1. Reporting to the officer on duty in our airports by word of mouth or recording the complaint in the ‘Complaints Form’ issued by our officers.
2. Writing to us an email on talk2us@kaa.go.ke
3. Downloading and filling in a Complaints Form from our website www.kaa.go.ke
4. Making a telephone call on +254 0206 611 000

After a complaint is lodged through any of the above channels, KAA undertakes an investigation session and gives feedback within 5 working days, to which a resolution and decision is met. If satisfaction is still not met, the complainant is referred to the Ombudsman Office.

KAA values and appreciates every support rendered by our esteemed customers.

For a more detailed look at our Service Charter, follow this link.

Normalcy Resumes at JKIA Following Sunday’s Temporary Runway Closure

NAIROBI 28th November 2016: Kenya Airports Authority would like to inform the general public that flight operations at Jomo Kenyatta International Airport have normalized following Sunday evening’s airport runway closure.

The temporary closure was caused by an emergency landing involving a Beechcraft 1900 aircraft from Somalia. No casualties were reported during the incident.

KAA’s management is assessing yesterday’s incident in order to draw lessons on how to improve our airport emergency, response and recovery procedures to minimize inconveniences should such incidents occur in the future.

We wish to thank our customers, stakeholders and the general public for your continued support and assure you of our commitment to providing efficient and effective airport facilities and services.

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