Official Statement on UBER Operations at Jomo Kenyatta International Airport

Kenya Airports Authority (KAA) has received concerns raised by the Public about alleged harassment of Uber drivers at Jomo Kenyatta International Airport.

We wish to reiterate that KAA does not in any way condone any form of harassment of our esteemed customers, clients, users and/or stakeholders at any of our airports and neither does the Authority nor our staff dictate the choice of transport for airport users.

We however encourage our customers and airport users to use the officially registered Airport Taxis (Yellow Airport Taxis) that can be found at various designated waiting and pick-up points within the airport.

Meanwhile, KAA is in discussions with other non airport registered taxi service providers to establish a commercial arrangement that is similar to the existing arrangement with the registered providers to officially allocate them space to wait and pick up their customers at our airports.

This will be announced to the travelling public in due course.

Expansion of Malindi Airport Currently Underway

Kenya Airports Authority would like to announce that Phase 1 of Land acquisition for the expansion of Malindi Airport is now in its final stages. This phase entailed the acquisition of 25 hectares. We have completed the transfer of funds to National Land Commission who will undertake and facilitate the land compensation.

Malindi Airport currently occupies 100.6 Hectares and needs a minimum of 259 hectares to extend the runway and ensure security and safety of the Airport. Phase 2 will acquire additional land for the extension of main runway 17/35 from the current 1.4 Km to 2.5km. This will allow direct flights from Europe.

Kenya Airports Authority has procured a surveyor who is on the ground to carry out sensitization and determine how it will affect the demography of the area.This is part of Phase 2 of Malindi Airport expansion which entails the acquisition of approximately 130 hectares. We have also been in successful consultations with Kenya Rural Roads Authority (KERRA) on the diversion of the Malindi – Salagate Rd, to allow for the extension of the runway.

The ongoing works at Malindi Airport which include the extension of the Apron, the upgrade of the security perimeter fence and the expansion of the car park to accommodate 51 more vehicle is 70% complete. Full completion is scheduled for end of January 2017.

Our Service Delivery Charter, A Crucial Blueprint and Commitment To Serve Our Customers!

Kenya Airports Authority under its Act, Caps 395 of the Laws of Kenya is mandated to provide efficient and effective airport facilities and services in a sustainable environment. We look forward to offering the best of airport services and facilities in all our airports as prescribed in our Service Delivery Charter.

Our Service Delivery Charter is a crucial blueprint that informs our commitment to operate and offer globally competitive facilities and services at maximum efficiency. We hereby undertake to inform you, our esteemed customer, on the existence of a complaint handling system set to facilitate proper service delivery at all our airports.

To help us improve on our services, you can lodge a complaint or give us a compliment through the following ways:

1. Reporting to the officer on duty in our airports by word of mouth or recording the complaint in the ‘Complaints Form’ issued by our officers.
2. Writing to us an email on talk2us@kaa.go.ke
3. Downloading and filling in a Complaints Form from our website www.kaa.go.ke
4. Making a telephone call on +254 0206 611 000

After a complaint is lodged through any of the above channels, KAA undertakes an investigation session and gives feedback within 5 working days, to which a resolution and decision is met. If satisfaction is still not met, the complainant is referred to the Ombudsman Office.

KAA values and appreciates every support rendered by our esteemed customers.

For a more detailed look at our Service Charter, follow this link.

Normalcy Resumes at JKIA Following Sunday’s Temporary Runway Closure

NAIROBI 28th November 2016: Kenya Airports Authority would like to inform the general public that flight operations at Jomo Kenyatta International Airport have normalized following Sunday evening’s airport runway closure.

The temporary closure was caused by an emergency landing involving a Beechcraft 1900 aircraft from Somalia. No casualties were reported during the incident.

KAA’s management is assessing yesterday’s incident in order to draw lessons on how to improve our airport emergency, response and recovery procedures to minimize inconveniences should such incidents occur in the future.

We wish to thank our customers, stakeholders and the general public for your continued support and assure you of our commitment to providing efficient and effective airport facilities and services.

KAA’s New Managing Director Assumes Office

NAIROBI NOVEMBER 21, 2016 – The new Managing Director and CEO of the Kenya Airports Authority (KAA) Jonny Andersen has officially taken over, opening a new chapter for the organization.

Mr Andersen takes over from Nicholas Bodo, who has been heading the authority in an acting capacity since July 2016. Until his appointment to the helm of KAA, the new Managing Director was Director of National Airports at Avinor AS, a state-owned firm that manages airports in Norway, with responsibility for seven state-owned airport hubs.

Speaking during the handover ceremony, Mr Andersen said that the task at hand is to set KAA for the future and to build the biggest aviation hub in the region.

“This is a pivotal time for KAA. Africa is rising; and the whole world is looking to it as the next frontier for growth. With its strategic geographical location, Kenya is an ideal gateway into the continent, and a regional aviation hub. I look forward to harnessing this potential to build prosperity for the authority and the country as a whole. We aim to not only provide bespoke infrastructure for the aviation industry, but also, from a commercial point of view, to efficiently deliver safe and secure aviation services for the country into the future. At the centre of our work will be people, strategy and execution”.

A career aviation professional with over 21 years’, Mr Andersen holds a Master of Science degree in Air Transport Management from Cranfield University in the UK; and Bachelor of Business Administration in Logistics from BI Norwegian School of Management in Norway. He also studied Chinese Business, Trade and Commerce at Fundan University in China; as well as Aviation Law at CAE Inc in The Netherlands.

The Chairman of the KAA Board of Directors, Julius Karangi, said: “Today, we open a new chapter and a fresh beginning for KAA. The management and board of KAA aims to deliver a world class experience to airport users with zero tolerance to graft”.

KAA to Participate in this Year’s 6th Aviation Law Conference

Kenya Airports Authority is set to participate in this year’s 6th Aviation Law Conference taking place on the 24th and the 25th of November 2016.

Topics expected to be discussed during the conference include, the Yamoussoukro Declaration, Challenges of regulating and managing UAV; the case in Africa and handling of persons with reduced mobility.

Download: Aviation Law Conference 2016 Info Pack

KAA Contracts CA+ to provide Software for Managing Airport Revenues

Kenya Airports Authority (KAA) has chosen the Concessionaire Analyzer+ (CA+) software solution to better manage its concession-based commercial business and to help improve their non-aeronautical revenues.

The agency has awarded a five-year contract to software firm Concessionaire Analyzer+ (CA+) together with Eastra Solutions Ltd, a Nairobi-based solutions provider, to provide the revenue platform.

The contract is for supply and maintenance of an integrated point-of-sale solution to help collect detailed transactional sales data from firms doing business at airports. It will also allow KAA to enforce revenue-share agreements already in place at Jomo Kenyatta International Airport (JKIA).

“Our solution will enable KAA to collect transactional sales data from each concessionaire” said CA+. “All sales data is then integrated into a single platform, where sales can be correlated with concession contracts, flight data and other operational information.

‘‘This will provide KAA with a real time level of insight never before possible, allowing them to assess sales patterns and boost their non-aeronautical revenues through better concession management.”

“The solution will enable KAA to enhance non-aeronautical revenues by having clear visibility of sales transactions on a real-time basis,” said Kasaine ole Pertet, KAA general manager ICT.

KAA’s business model has shifted to areas of revenue generation other than from aviation related proceeds.

Flights at Airstrip in Full Capacity as Visitors Throng Region for the Lamu Festival

Lamu 10th November 2016 – Kenya Airports Authority is for the 10th year running sponsoring the annual Lamu Cultural Festival. The event, which is running from the 10th to the 13th of November, seeks to celebrate the unique heritage of the Lamu archipelago. The annual festival offers a fascinating insight into life on the island.

This year, KAA has sponsored the Donkey race at a tune of KShs. 200,000. Scheduled flights landing at Manda Airstrip in the island are in full capacity as visitors throng the region for the festival. The airstrip’s acting Officer in Charge, Mr. Ali Godana noted that the airstrip records over 400 passengers daily with efforts in place to increase it’s capacity.

“We have recently extended our runway from 1 to 2 Kilometers to allow larger aircraft to land at the island and in turn boost tourism in the region.” Said Mr. Godana.

Skyward Express, which is a domestic airline, is set to join Jambo Jet, Fly540, Air Kenya Express and Fly Sax with daily scheduled flights to Lamu as from next month.

Apart from the Lamu Cultural Festival, KAA has also in past supported the island’s Maulidi Festival, a celebration of both the past and the future, and the beliefs and traditions that are the heart and soul of the community. In a bid to give back to the island’s community, the authority through its CSR program, has also supported the Lamu county government in a lighting project that saw 100 street lights put up at the island’s seafront.

Lamu Cultural Festival is a vibrant display of island life in East Africa’s oldest town. The coastal settlement is listed by UNESCO as a prestigious World Heritage site and is one of the original Swahili settlements along coastal East Africa with a unique heritage dating back over 700 years.

KAA Conducts A Drill Involving A Public Health Emergency At JKIA

Nairobi 19th October 2016- Kenya Airports Authority has today successfully conducted a full safety drill involving a public health emergency at Jomo Kenyatta International Airport.

The Scenario:

A passenger on a Kenya Airways flight destined for Nairobi, from an International destination developed symptoms of a communicable disease midair, and collapsed on board.
The airline’s cabin crew attended to the sick passenger and alerted the captain who in turn alerted the air traffic control at JKIA.
On Landing, the Aircraft was guided by KAA’s Ground controllers and was parked at a pre-determined gate.
Port Health and other medical emergencies services quarantined the Aircraft and the “sick ‘passenger evacuated to a referral hospital.

KAA objective was:
1. To assess the effectiveness of Airport emergency plan in mitigating public health emergency in aviation.
2. To test the understanding of cabin crew and flying crew in implementing medical emergency procedures involving public health emergencies on board an aircraft.
3. To test the effectiveness of resources. e.g. people, equipment, Port Health Clinic, Ambulances and hospitals in responding to public health outbreaks at the Airport.

All airports under ICAO regulations and standards are obligated to conduct such drills to put to task their level of preparedness and safety standards.

Launch of Maiden Flight by Small Planet from Warsaw to Mombasa

Mombasa Thursday 14th July 2016 – Moi International Airport, will be marking another milestone in the Aviation industry by hosting the launch of another maiden route, by Small Planet Charter Airline from Warsaw, Poland to Mombasa.
Small Planet Airline is scheduled to arrive in Mombasa from Warsaw, Poland today the 14th July, 2016 at 1715hrs. The flight an Airbus 321, arriving with 188 passengers on board will operate once every week every Thursday.

The Cabinet Secretary for Tourism; Hon. Najib Balala, was on ground to receive the Aircraft. The Cabinet Secretary on receiving the aircraft said,

“The opening up of this source market is good news for Mombasa. The resumption of flights by Small Planet charter airlines, is as a result of the Charter Incentive Programme. It is also as a result of negotiations between the Ministry of Tourism and Tui which started in January 2016 and was concluded in March. This is just the beginning of the Charter Incentive Programme”

The Cabinet Secretary was Cabinet Secretary was accompanied by the Principal Secretary for Tourism Mrs. Fatuma Hirsi Mohamed and Ag. Chief Executive Officer for Kenya Tourism Board, Mrs. Jacinta Nzioka – Mbithi.

The Ag. Airport Manager, Engineer Danson Mwangi said

“We are very excited to receive this charter as it opens our borders to the rest of the world, and gives our clients more travel options. The new source market by Small Planet charter airline is welcome news for the coastal aviation landscape and we are anticipating the return of the Katowice route in October 2016.”

“This new source market will also have a profound impact on the existing bilateral ties, between the two countries and many more opportunities of economic, political, social dimensions will be generated through this air service.” He Added.

Small Planet charter has introduced the the second maiden route to be launched at Moi International Airport in less than one month. Last month Condor introduced direct flights from Munich Germany into Moi International Airport.

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